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# Title Date(s) Contributor(s) Description Description Collection ID Hagley ID Accession Collection
1 Pennsylvania Restaurant & Lodging Matters. Spring 2020 2020 Pennsylvania Restaurant and Lodging Association Ebook_20210025 111527025 Born digital publications
2 Getting back to work : Leading the return to operational health 2020 McKinsey and Company (copyright holder) "In this third of four compendiums, Getting back to work, we curate a selection of articles related to stage three, Return: leading the way beyond a shock that, for many businesses, has included painful and extended shutdowns. We begin with how to restart and manage manufacturing plants safely through the remainder of crisis, as well as how to address the massive supply-chain disruption due to the coronavirus. We talk about how marketing executives can adapt customer experience to the...
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"In this third of four compendiums, Getting back to work, we curate a selection of articles related to stage three, Return: leading the way beyond a shock that, for many businesses, has included painful and extended shutdowns. We begin with how to restart and manage manufacturing plants safely through the remainder of crisis, as well as how to address the massive supply-chain disruption due to the coronavirus. We talk about how marketing executives can adapt customer experience to the changing context—the most sensitive ways to communicate with customers in crisis, for example, and the right time to shift from crisis management to recovery mode. And we examine the digital-led recovery from COVID-19: the sudden acceleration in digital initiatives that the pandemic has catalyzed, as well as the technology necessary to enable such rapid advances."--Introduction, page 2.
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Ebook_20210034 111530859 Born digital publications
3 Elevating customer experience excellence in the next normal 2020 McKinsey and Company (copyright holder) "Three priorities will define customer experience in the post-pandemic era: digital excellence, safe and contactless engagement, and dynamic customer insights."--Page 2.
Ebook_20210035 111530948 Born digital publications
4 Beyond COVID-19: Rapid steps that can help machinery and industrial automation companies recover, Rapid steps that can help machinery and industrial automation companies recover 2020 Becker, Michael (author), Distel, Dominic (author), Herring, Dorothee, 1981- (author), McKinsey and Company (copyright holder) Ebook_20210038 111531644 Born digital publications
5 A transformative moment for philanthropy 2020 Nowski, Tracy (author), O'Flanagan, Maisie (author), Taliento, Lynn (author), McKinsey and Company (copyright holder) "Here’s how the positive changes in individual and institutional philanthropy sparked by the COVID-19 pandemic can take root  and grow."
Ebook_20210041 111532339 Born digital publications
6 As physical doors close, new digital doors swing open 2020 Child, Jenny (author), Farmer, Roderick Alexander (author), Rüdiger Smith, Thomas (author), Tesvic, Joseph (author), McKinsey and Company (copyright holder) Following two previous articles in McKinsey's series The story of the Australian consumer, this piece takes a deeper look at how the Australian lockdown experience has created a new set of digital users and what businesses can do to emerge stronger after the COVID-19 crisis.
Ebook_20210029 111529469 Born digital publications
7 From thinking about the next normal to making it work: What to stop, start, and accelerate 2020 Sneader, Kevin (author), Singhal, Shubham (author), McKinsey and Company (copyright holder) Ebook_20210037 111531527 Born digital publications
8 From surviving to thriving: Reimagining the post-COVID-19 return 2020 Sneader, Kevin (author), Sternfels, Robert A. (author), McKinsey and Company (copyright holder) Ebook_20210036 111531399 Born digital publications
9 State of the State Restaurant Industry Report 2020 Delaware Restaurant Association (author) Ebook 2021.0047 Ebook_20210047 Born digital publications
10 MetLife & U.S. Chamber of Commerce Small Business Coronavirus Impact Poll June 3, 2020, Small Business Coronavirus Impact Poll 2020 Metropolitan Life Insurance Company (author), Chamber of Commerce of the United States of America (author) Ebook 2021.0046 Ebook_20210046 Born digital publications
11 Returning to Work: Small Manufacturing, Repair and Maintenance Shops, Small Manufacturing, Repair and Maintenance Shops 2020 American Industrial Hygiene Association (author) Ebook_20210017 111520469 Born digital publications
12 Reopening: Guidance for General Office Settings, Guidance for General Office Settings 2020 American Industrial Hygiene Association (author) Guidance document Ebook_20210006 111517782 Born digital publications
13 Reopening: Guidance for Gyms and Workout Facilities, Guidance for Gyms and Workout Facilities 2020 American Industrial Hygiene Association (author) Ebook_20210007 111517933 Born digital publications
14 Guidance for the Food Industry: Coronavirus Outbreak. III. Suggested Business Practices 2020 Food Marketing Institute (author) Ebook_20210021 111526208 Born digital publications
15 Guidance for the Food Industry: Coronavirus Outbreak. IV. Considerations for Food Sector Continuity in a Reopening Economy 2020 Food Marketing Institute (author) Ebook_20210022 111526311 Born digital publications
16 Coronavirus and Pandemic Preparedness for the Food Industry 2020 Food Marketing Institute (author) "This document is specifically designed to help food retailers, wholesalers and suppliers undertake the necessary contingency planning to prepare for a pandemic."--Preface, page 3.
Ebook_20210018 227606 Born digital publications
17 Cash preservation in response to COVID-19 2020 McKinsey and Company (copyright holder) Kevin Carmody, one of the founders of McKinsey’s Transformation Practice, interviews Tim Koller, Allie Owens, and Sean Brown about the best ways to ensure liquidity, optimize cash and manage working capital in the business environment of the COVID-19 crisis.
Ebook_20210042 111532473 Born digital publications
18 Guidance for the Food Industry: Coronavirus Outbreak. II. Short-Term Best Practices 2020 Food Marketing Institute (author) Ebook_20210020 111526125 Born digital publications
19 Guidance for the Food Industry: Coronavirus Outbreak. I. Best Practices and Planning for the Immediate Situation 2020 Food Marketing Institute (author) "The purpose of this document is to provide best practices and operational guidance for the food industry on the scenarios and issues that are occurring today, just days after the president declared a national emergency. These short-term tips are designed to help address situations and concerns with your associates, your customers and the supply chain."--Page 3.
Ebook_20210019 111526036 Born digital publications
20 Reopening: Guidance for Worship Services and Religious Gatherings, Guidance for Worship Services and Religious Gatherings 2020 American Industrial Hygiene Association (author) Ebook_20210013 111519999 Born digital publications
21 Reopening : Guidance for the Retail Industry / AIHA, Guidance for the Retail Industry 2020 American Industrial Hygiene Association (author) Ebook_20210011 111519792 Born digital publications
22 Reopening: Guidance for the Restaurant Industry, Guidance for the Restaurant Industry 2020 American Industrial Hygiene Association (author) Ebook_20210010 111518358 Born digital publications
23 Reopening: Guidance for Hair and Nail Salons, Guidance for Hair and Nail Salons 2020 American Industrial Hygiene Association (author) Guidance document Ebook_20210008 111518087 Born digital publications
24 Returning to Work: Rideshare, Taxi, Limo, and other Passenger Drivers-for-Hire, Rideshare, Taxi, Limo, and other Passenger Drivers-for-Hire 2020 American Industrial Hygiene Association (author) Ebook_20210016 111520346 Born digital publications
25 Reopening: Guidance for Childcare Centers, Guidance for Childcare Centers 2020, 2020 American Industrial Hygiene Association (author) Guidance document Ebook_20210005 111517395 Born digital publications

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