Cinecraft, Inc. (Production company), Westinghouse Electric & Manufacturing Company (Sponsor)
Description
A script for a training film production for Westinghouse maintenance staff. The script features two characters, a Westinghouse serviceman named Frank and a customer in need of Westinghouse service, Mrs. Smith. Frank demonstrates the three most common approaches to working with customers. Then, the narrator reviews the three scenarios and explains to the audience which interaction is most like what service staff should strive for.
Cinecraft, Inc. (Production company), Westinghouse Electric & Manufacturing Company (Sponsor)
Description
A script for a training film production for Westinghouse service call-takers. The script features several characters who demonstrate good and bad interactions when receiving service calls. The narrator reviews these interactions and explains the importance of positive telephone exchanges. The narrator discusses the Westinghouse "Telephone Tactics" booklet to familiarize call-takers with seven rules of telephone etiquette.
