Search Results
(1 - 8 of 8)
- Title
- It's Your Call: Successfully Managing the Incoming Phone Call
- Date(s)
- 2001
- Contributor(s)
- National Automobile Dealers Association (originator)
- Collection ID
- National Automobile Dealers Association audiovisual materials and publications (Accession 2014.274)
- Hagley ID
- NADA2014001_Your_Call
- Collection
- National Automobile Dealers Association
- Title
- Telephone Tactics Westinghouse training production script
- Date(s)
- 1952
- Contributor(s)
- Cinecraft, Inc. (Production company), Westinghouse Electric & Manufacturing Company (Sponsor)
- Description
-
A script for a training film production for Westinghouse service call-takers. The script features several characters who demonstrate good and bad interactions when receiving service calls. The narrator reviews these interactions and explains the importance of positive telephone exchanges. The narrator discusses the Westinghouse "Telephone Tactics" booklet to familiarize call-takers with seven rules of telephone etiquette.
- Collection ID
- Cinecraft Productions films
- Hagley ID
- AVD_2019227_21_14A
- Collection
- Cinecraft Productions Films
- Title
- Telephone Tactics
- Date(s)
- 1952
- Contributor(s)
- Westinghouse Electric & Manufacturing Company (Sponsor), Cinecraft, Inc. (Production company)
- Description
-
Film intended to instruct Westinghouse call-takers on good telephone customer service. Presents the "7 steps to good call-taking:" mechanics of the job, proper identification, getting the facts, proper attitude, effective action, the close, and the follow-up, and demonstrates examples of both poor and skilled phone etiquette. Featuring Brook Taylor, Ceil Klein, Nick Peters, Gloria Willis, and Frank Stevens.
- Collection ID
- Cinecraft Productions films (Accession 2019.227)
- Hagley ID
- FILM_2019227_FC440
- Collection
- Cinecraft Productions Films
- Title
- Telephone Courtesy
- Date(s)
- 1950
- Creator
- Bell Telephone Company of Pennsylvania
- Contributor(s)
- American Telephone and Telegraph Company (issuing body)
- Collection ID
- Pam 96.183
- Hagley ID
- 20120418_Telephone_Courtesy
- Collection
- Trade catalogs and pamphlets
- Title
- Voice With a Smile : a Pamphlet on Good Telephone Speech
- Date(s)
- 1960?, 1960
- Creator
- Bell Telephone Company of Pennsylvania
- Contributor(s)
- American Telephone and Telegraph Company (issuing body)
- Hagley ID
- 20120418_VoiceWithSmile
- Collection
- Trade catalogs and pamphlets
- Title
- How to Make Friends by Telephone
- Date(s)
- 1950
- Creator
- Bell Telephone Company of Pennsylvania
- Contributor(s)
- American Telephone and Telegraph Company (issuing body)
- Collection ID
- Pam 96.184
- Hagley ID
- 20120418_How_To_Make_Friends
- Collection
- Trade catalogs and pamphlets
- Title
- You and Your Telephone : a Digest of Good Telephone Usage
- Date(s)
- 1950?, 1950
- Creator
- Bell Telephone Company of Pennsylvania
- Contributor(s)
- American Telephone and Telegraph Company (issuing body)
- Collection ID
- Pam 96.183
- Hagley ID
- 20120418_You_And_Your_Telephone
- Collection
- Trade catalogs and pamphlets
- Title
- Bobby gets hep
- Date(s)
- 1946
- Contributor(s)
- Bell Telephone Company (originator), American Telephone and Telegraph Company (associated name)
- Description
-
Guidelines for telephone party line etiquette are presented through comic book scenarios depicting the social life of an adolescent boy and emergencies involving his family.
- Collection ID
- Trade catalogs and pamphlets (Pam 2017.1042)
- Hagley ID
- PAM_20171042
- Collection
- Promotional comic books gallery