Search Results | Hagley Digital Archives

Title: It's Your Call: Successfully Managing the Incoming Phone Call
Date(s): 2001
Contributor(s): National Automobile Dealers Association (originator)
Collection ID: National Automobile Dealers Association audiovisual materials and publications (Accession 2014.274)
Hagley ID: NADA2014001_Your_Call
Collection: National Automobile Dealers Association

Title: Telephone Tactics Westinghouse training production script
Date(s): 1952
Contributor(s): Cinecraft, Inc. (Production company), Westinghouse Electric & Manufacturing Company (Sponsor)
Description: A script for a training film production for Westinghouse service call-takers. The script features several characters who demonstrate good and bad interactions when receiving service calls. The narrator reviews these interactions and explains the importance of positive telephone exchanges. The narrator discusses the Westinghouse "Telephone Tactics" booklet to familiarize call-takers with seven rules of telephone etiquette.
Collection ID: Cinecraft Productions films
Hagley ID: AVD_2019227_21_14A
Collection: Cinecraft Productions Films

Title: Telephone Tactics
Date(s): 1952
Contributor(s): Westinghouse Electric & Manufacturing Company (Sponsor), Cinecraft, Inc. (Production company)
Description: Film intended to instruct Westinghouse call-takers on good telephone customer service. Presents the "7 steps to good call-taking:" mechanics of the job, proper identification, getting the facts, proper attitude, effective action, the close, and the follow-up, and demonstrates examples of both poor and skilled phone etiquette. Featuring Brook Taylor, Ceil Klein, Nick Peters, Gloria Willis, and Frank Stevens.
Collection ID: Cinecraft Productions films (Accession 2019.227)
Hagley ID: FILM_2019227_FC440
Collection: Cinecraft Productions Films