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# Title Date(s) Contributor(s) Description Description Collection ID Hagley ID Accession Collection
1 QSR Smart Chain (April 2021), The Future of Drive Thru : how this off-premises channel is changing amid pandemic, SmartChain Drive thru 2021-04 Van Buren, Davinia (author), Food News Media (originator) Drive-thru dynamics -- Technology tune-up -- Tomorrow's drive thru -- Key players.
Ebook 2022.0042 Ebook_20220042 Born digital publications
2 Innovation: the journal of the Industrial Designers Society of America (Spring 2021) 2021 Industrial Designers Society of America (originator) TS171.A1 I54 IDSA_Innovation_2021_040_01 Innovation: the Journal of the Industrial Designers Society of America
3 QSR Smart Chain (January 2021), I saw the sign : the latest trends in digital signage, SmartChain Digital signage 2021-01 Pogacar, Charlie (author), Food News Media (originator) A saving grace -- Getting personal -- Key players.
Ebook 2022.0041 Ebook_20220041 Born digital publications
4 Duke Energy 2020 sustainability report, Sustainability report 2021 Duke Energy (author) Duke Energy ... sustainability report Ebook_20210048_N2020 Duke Energy reports
5 2020 NRG sustainability report 2021 NRG Energy, Inc. (author) Annual Corporate Responsibility Report, based on the Global Reporting Initiative (GRI) guidelines.
Ebook 2022.0044 Ebook_20220044_N2020 NRG sustainability reports
6 Achieving a net zero carbon future: Duke Energy 2020 Climate Report 2021 Duke Energy (author) Ebook_20210049 228525 Duke Energy reports
7 Royal Dutch Shell plc sustainability report 2020, Responsible Energy 2021 Royal Dutch Shell plc (author) Ebook 2022.0051 Ebook_20220051_N2020 Shell sustainability reports
8 QSR Smart Chain (July 2020), Settling up : the latest trends in point of sale systems, SmartChain POS systems 2020-07 Pogacar, Charlie (author), Food News Media (originator) From the clouds -- Is your POS system off-premises ready? -- Key players.
Ebook 2022.0040 Ebook_20220040 Born digital publications
9 QSR Smart Chain (June 2020), Lock it up : the latest trends in safety and security, SmartChain Safety and security 2020-06 Pogacar, Charlie (author), Food News Media (originator) And we're rolling! -- Cash rules -- Key players.
Ebook 2022.0039 Ebook_20220039 Born digital publications
10 Accelerating analytics to navigate COVID-19 and the next normal 2020-05 Henke, Nicolaus, 1961- (author), Puri, Ankur (author), Saleh, Tamim (author), McKinsey and Company (copyright holder) Ebook_20210040 111532224 Born digital publications
11 QSR Smart Chain (April 2020), Need for speed? : the latest trends in drive-thru solutions, SmartChain Drive-thru solutions 2020-04 Pogacar, Charlie (author), Food News Media (originator) Contents: Thank you, please drive thru -- The human element -- Building your digital strategy -- Key players.
Ebook 2022.0038 Ebook_20220038 Born digital publications
12 Safeguarding our lives and our livelihoods: The imperative of our time 2020-03 Smit, Sven, 1966- (author), Hirt, Martin (author), Buehler, Kevin (author), Lund, Susan (author), Greenberg, Ezra (author), Govindarajan, Arvind (author), McKinsey and Company (copyright holder) Ebook_20210030 111530191 Born digital publications
13 QSR Smart Chain (February 2020), The latest trends in kitchen technology : welcome to the future, SmartChain Cooking equipment and technology 2020-02 Pogacar, Charlie (author), Food News Media (originator) Contents: The connected kitchen -- The smaller, the better -- Forecasting the future -- Key players.
Ebook 2022.0037 Ebook_20220037 Born digital publications
14 Emotional Tax : How Black Women and Men Pay More at Work and How Leaders Can Take Action 2020 Travis, Dnika J. (author), Thorpe-Moscon, Jennifer (author), McCluney, Courtney (author), Catalyst (Organization) (sponsor) Ebook 2020.0003 Ebook_20200003 Born digital publications
15 Innovation: the journal of the Industrial Designers Society of America (Winter 2020) 2020 Industrial Designers Society of America (originator) TS171.A1 I54 IDSA_Innovation_2020_039_04 Innovation: the Journal of the Industrial Designers Society of America
16 Innovation: the journal of the Industrial Designers Society of America (Spring 2020) 2020 Industrial Designers Society of America (originator) TS171.A1 I54 IDSA_Innovation_2020_039_01 Innovation: the Journal of the Industrial Designers Society of America
17 Innovation: the journal of the Industrial Designers Society of America (Fall 2020) 2020 Industrial Designers Society of America (originator) TS171.A1 I54 IDSA_Innovation_2020_039_03 Innovation: the Journal of the Industrial Designers Society of America
18 QSR Smart Chain (January 2020), Partners in profit : when it comes to owning a restaurant, franchising is still a safe bet, SmartChain Franchising 2020-01 Pogacar, Charlie (author), Food News Media (originator) Contents: Why franchise? -- The perfect partner -- Community connection -- Key players.
Ebook 2022.0036 Ebook_20220036 Born digital publications
19 Returning to Work: Construction Environment, Construction Environment 2020 American Industrial Hygiene Association (author) Guidance document Ebook_20210015 111520274 Born digital publications
20 Reopening: Guidance for At-Home Service Providers, Guidance for At-Home Service Providers 2020 American Industrial Hygiene Association (author) Guidance document Ebook_20210004 111517233 Born digital publications
21 Jumpstarting the recovery: navigating the return across industries 2020 McKinsey and Company (copyright holder) "In this last of four compendiums, Jumpstarting the recovery, we curate a selection of articles related to the third stage, Return: how leaders across a range of industries can begin to navigate back to operational health. We begin with healthcare, an industry perhaps singularly vital in combating COVID-19 but also beset with broadly shared challenges, such as protecting employees’ safety and mitigating economic concerns. We discuss how governments might best support their citizens through...
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"In this last of four compendiums, Jumpstarting the recovery, we curate a selection of articles related to the third stage, Return: how leaders across a range of industries can begin to navigate back to operational health. We begin with healthcare, an industry perhaps singularly vital in combating COVID-19 but also beset with broadly shared challenges, such as protecting employees’ safety and mitigating economic concerns. We discuss how governments might best support their citizens through the crisis, including managing the historic surge in unemployment in the United States. We look at retail and airlines, both embattled industries reckoning with the pandemic’s profound effects and reimagining their respective futures. And we talk about the effects of coronavirus on the financial industry—specifically, banking, insurance, and private equity."--Introduction, page 2.
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Ebook_20210033 111530660 Born digital publications
22 Safeguarding lives and livelihoods: Cultivating resilience in crisis 2020 McKinsey and Company (copyright holder) "In this second of four compendiums, Safeguarding lives and livelihoods, we curate a selection of articles related to stage two, Resilience: absorbing the shock of the crisis in ways that not only support survival but also lay the groundwork for future prosperity. We start by outlining what we see as key elements of the next normal, looking to the past for inspiration in navigating current challenges. We issue a call to action for leaders to safeguard both the lives and livelihoods at stake...
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"In this second of four compendiums, Safeguarding lives and livelihoods, we curate a selection of articles related to stage two, Resilience: absorbing the shock of the crisis in ways that not only support survival but also lay the groundwork for future prosperity. We start by outlining what we see as key elements of the next normal, looking to the past for inspiration in navigating current challenges. We issue a call to action for leaders to safeguard both the lives and livelihoods at stake as the pandemic persists, especially with regard to specific demographics—black Americans, for example, and populations in particular geographies worldwide. And we review some progressing data on COVID-19, such as changes in the attitudes and behavior of consumers in response to the crisis."--Introduction, page 2.
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Ebook_20210031 111530442 Born digital publications
23 The path to the next normal: Leading with resolve through the coronavirus pandemic 2020 McKinsey and Company (copyright holder) "In this first compendium, The path to the next normal, we curate a selection of articles related to the initial stage, Resolve: how to confront the crisis, lead with purpose, and determine the scale and pace of action necessary to navigate toward greater resilience. We set forth strategies for keeping businesses and other institutions running—organizing a nerve center, for example, and enabling communities to work, and learn, remotely. And we offer examples to mobilize leaders across boards...
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"In this first compendium, The path to the next normal, we curate a selection of articles related to the initial stage, Resolve: how to confront the crisis, lead with purpose, and determine the scale and pace of action necessary to navigate toward greater resilience. We set forth strategies for keeping businesses and other institutions running—organizing a nerve center, for example, and enabling communities to work, and learn, remotely. And we offer examples to mobilize leaders across boards and the C-suite. At the time of this publication, the course of the pandemic remains unclear, and safeguarding both lives and livelihoods remains an exigent priority. We hope these insights begin to illuminate the path toward a future still in flux—and inspire leaders with the necessary resolve to help forge the next normal."--Introduction, page 2.
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Ebook_20210032 111530584 Born digital publications
24 Pennsylvania Restaurant & Lodging Matters. Spring 2020 2020 Pennsylvania Restaurant and Lodging Association Ebook_20210025 111527025 Born digital publications
25 Elevating customer experience excellence in the next normal 2020 McKinsey and Company (copyright holder) "Three priorities will define customer experience in the post-pandemic era: digital excellence, safe and contactless engagement, and dynamic customer insights."--Page 2.
Ebook_20210035 111530948 Born digital publications

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