Smit, Sven, 1966- (author), Hirt, Martin (author), Buehler, Kevin (author), Lund, Susan (author), Greenberg, Ezra (author), Govindarajan, Arvind (author), McKinsey and Company (copyright holder)
Child, Jenny (author), Farmer, Roderick Alexander (author), Rüdiger Smith, Thomas (author), Tesvic, Joseph (author), McKinsey and Company (copyright holder)
Description
Following two previous articles in McKinsey's series The story of the Australian consumer, this piece takes a deeper look at how the Australian lockdown experience has created a new set of digital users and what businesses can do to emerge stronger after the COVID-19 crisis.
Fact sheeet with frequently-asked questions on Coronavirus provides links to statements from U.S. government agencies and scientific experts on COVID-19 and food safety.
"This document is specifically designed to help food retailers, wholesalers and suppliers undertake the necessary contingency planning to prepare for a pandemic."--Preface, page 3.
"Three priorities will define customer experience in the post-pandemic era: digital excellence, safe and contactless engagement, and dynamic customer insights."--Page 2.